Frequently Asked Questions
Everything you need to know about your order and our curated collection.
What is the standard shipping timeframe?
Orders at Bristol General Store are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain limited-edition releases or clearance items may be marked as final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. As we source from various designers, we recommend checking the 'Fit Notes' section to see if an item runs true to size, small, or oversized.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination and the weight of your parcel.
How can I track my order status?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.